Policies
Service terms, delivery, repairs, parts, and refunds.
These policies apply to CJT Solutions services unless a signed written agreement or statement of work says otherwise.
Services sold
CJT Solutions sells custom software development, accounting workflow automation, data organization, computer diagnostics and repair, replacement parts required for repairs or upgrades, technical consulting, support, and related services.
Pricing and currency
Prices are quoted in United States dollars (USD). Custom work is priced after reviewing the requested scope, timeline, deliverables, repair needs, parts availability, data volume, and support needs. Customers receive pricing before payment is requested when practical. Some repair work may require diagnostic labor before a final repair estimate can be confirmed.
Fulfillment and delivery
Digital services are delivered through email, shared documents, hosted software, source code repositories, remote meetings, deployment environments, or another agreed electronic method. Delivery dates and milestones are defined in the quote, invoice, or statement of work.
Computer repair, hardware upgrades, and parts fulfillment may require local drop-off, pickup, delivery, shipping, travel, or third-party parts ordering. Any expected parts cost, shipping charge, travel charge, or handling requirement will be included in the quote, invoice, or written agreement when applicable.
Repair parts and hardware
Replacement parts may be new, refurbished, aftermarket, or customer-provided, depending on availability and customer approval. CJT Solutions is not responsible for pre-existing device damage, manufacturer defects, data loss, unsupported hardware, or failures caused by parts supplied by the customer.
Cancellation policy
A customer may cancel a project before work begins for a full refund of amounts paid for that project. After work begins, cancellation requests are reviewed against completed work, diagnostic labor, committed expenses, ordered parts, third-party costs, and the written scope.
Refund policy
If CJT Solutions cannot provide an agreed service, we will offer a correction, replacement deliverable, credit, partial refund, or full refund depending on the facts. Completed custom services, completed consulting time, diagnostic labor, installed parts, special-order parts, and accepted deliverables are generally not refundable unless required by law or covered by a separate written warranty.
To request a refund, email [email protected] with your name, invoice number, payment date, and reason for the request.
Payment security
Online card payments are processed by secure third-party payment providers. CJT Solutions does not store full card numbers. Customers should only submit payment information through HTTPS checkout or invoice payment pages.